Every Feature Your Business Needs

From AI intelligence to enterprise security—discover every feature that makes Callbetter the complete business communication platform.

Professional Voice Communication

Crystal-clear HD voice calls with enterprise-grade features that ensure every conversation is captured, routed, and managed professionally.

✓HD voice calls—premium audio quality eliminates miscommunication and sounds professional every time
✓Automatic call recording—never miss important details, perfect for training, compliance, and quality assurance
✓Visual voicemail with AI transcriptions—read voicemails instead of listening, save time and never miss key info
✓Smart call forwarding—route incoming calls to mobile, desk phone, or any device based on your availability
✓Live call transcription—see what's being said in real-time during calls, perfect for note-taking and follow-ups
✓Conference calling—host meetings with up to 50 participants, no third-party tools needed

Professional Business Messaging

Text customers from your business number with rich media support, templates, and threading that keeps every conversation organized.

✓Business SMS and MMS—text from your company number, customers see your business name, not a random number
✓Rich media messaging—send images, videos, PDFs, and files up to 5MB to share quotes, contracts, or photos
✓Group conversations—coordinate with your team in group chats, keep everyone on the same page
✓Message templates—save time with pre-written responses for common questions, maintain consistent messaging
✓Threaded conversations—see complete conversation history with each contact, never lose context
✓Scheduled messages—write texts now, send them later at the perfect time for maximum engagement

AVA: Your AI-Powered Receptionist

Never miss a call with intelligent IVR menus and automated routing that adapts to business hours, holidays, and custom schedules.

✓Visual IVR menu builder—create custom phone trees with drag-and-drop simplicity, no coding required
✓Business hours routing—automatically route calls differently during open hours vs. after-hours and weekends
✓Holiday and vacation schedules—set special routing for holidays, company closures, and team vacations
✓Time-based rules—route calls to different teams based on time of day (morning shift, evening shift, etc.)
✓Custom keypad menus—press 1 for sales, 2 for support, with unlimited menu levels and options
✓Intelligent call screening—block spam automatically while real customers get through instantly

AI-Powered Intelligence

Let AI handle the heavy lifting—automatic transcription, smart summaries, and intelligent insights from every call and message.

✓Real-time call transcription—watch words appear on screen as people speak, search any call by keyword or phrase later
✓AI-generated call summaries—get instant summaries of what was discussed, key points, and action items after every call
✓Sentiment analysis—AI detects if customers are happy, frustrated, or neutral, helps you prioritize follow-ups and coach team members
✓Smart contact suggestions—AI reads call content and suggests contact details automatically, no manual data entry needed
✓Predictive insights—AI recommends next actions based on conversation patterns, suggests best times to follow up
✓Continuous learning—AI gets smarter over time, learns your business terminology and adapts to your workflow

Powerful Contact Management

Never lose track of customer relationships with comprehensive contact profiles, smart organization, and complete interaction history.

✓Comprehensive contact profiles—store names, numbers, emails, addresses, company info, and custom fields all in one place
✓Color-coded memos and notes—create blue, green, or gray memos for each contact, drag them into conversations for quick reference
✓Timeline view—see every call, text, voicemail, and interaction with each contact in chronological order
✓AI-powered contact suggestions—automatically detects and suggests contact information from call content and conversations
✓Custom tags and smart organization—tag contacts as VIP, hot lead, or support, then filter and search by any criteria
✓Complete conversation history—one-click access to all past communications, never ask 'what did we discuss last time?' again

Team Workspaces

Collaborate seamlessly with dedicated team spaces, @mentions, file sharing, and integrated task management.

✓Dedicated collaboration spaces—create separate workspaces for different teams, brands, or departments
✓@mentions and threaded conversations—tag teammates to get their attention, keep discussions organized in threads
✓File sharing with drag-and-drop—share documents, images, and files instantly with your team
✓Integrated task management—create tasks from conversations, assign to team members, track completion
✓Private and public workspaces—control who can access each workspace for security and privacy
✓Real-time presence and online status—see who's available, know when teammates are on calls or away

Smart Calendar & Scheduling

Coordinate team schedules, manage availability, and automate call routing based on who's working when.

✓Team calendar with availability tracking—see when team members are working, on vacation, or out sick at a glance
✓Business hours scheduling—set different hours for each day, automatically route calls to voicemail outside business hours
✓Holiday and vacation management—mark company holidays and team vacations, calls route appropriately during closures
✓Individual team member schedules—track who works mornings vs. evenings, route calls to available team members only
✓Integrated with call routing—calendar automatically updates IVR routing, no manual changes needed when schedules change
✓Event and appointment scheduling—create calendar events for follow-ups, link them to contacts and memos for context

Data-Driven Insights

Turn communication data into actionable insights with real-time analytics, compliance monitoring, and custom reporting.

✓Real-time analytics dashboard—see call volume, average handle time, missed calls, and team performance in real-time
✓Call volume and duration charts—identify peak calling times, optimize staffing, spot trends before they become problems
✓Platform-wide compliance monitoring—track abuse patterns, monitor for suspicious activity, ensure regulatory compliance automatically
✓Searchable transcriptions—find any conversation by keyword, search across all calls and texts to find specific discussions instantly
✓Sentiment tracking—monitor customer satisfaction trends over time, identify team members who need coaching or praise
✓Custom reports with export—build reports for your specific needs, export to CSV or Excel for deeper analysis or presentations

Complete System Control

Manage your entire phone system from one dashboard—users, numbers, devices, ring groups, and fax all in one place.

✓User management with granular permissions—add team members, set roles (admin, manager, agent), control what each person can access
✓Ring groups and call queues—create sales team, support team groups, calls ring all members simultaneously or in order, never miss a call
✓Buy and port phone numbers—get local numbers in 100+ countries instantly, port existing numbers with zero downtime
✓SIP device and desk phone provisioning—connect hardware desk phones, automatically provision settings, works with Yealink, Polycom, Cisco
✓Digital fax—send and receive faxes online, no fax machine needed, faxes arrive as PDFs in your inbox
✓Multi-location support—manage multiple offices, locations, or brands from one dashboard with separate numbers and settings for each

Enterprise Security & Compliance

Protect your business with bank-level security, automated compliance, and certifications that meet the strictest industry standards.

✓A2P SMS registration—automatically handle carrier compliance for business texting, avoid delivery issues and fines
✓Call recording consent—built-in tools to manage consent, disclaimers, and legal requirements for recording calls
✓Two-factor authentication—secure all user accounts with 2FA, prevent unauthorized access even if passwords are compromised
✓Comprehensive audit logging—track every action, see who did what and when, perfect for security audits and compliance reviews
✓SOC 2 Type II certified—enterprise-grade security compliance, meets requirements for healthcare, finance, and government sectors
✓End-to-end encryption—all calls, texts, and data encrypted in transit and at rest, your communications stay private and secure

Work From Anywhere

Take your business phone with you everywhere—answer calls on any device, switch mid-conversation, work from home, office, or on the go.

✓Native iOS and Android apps—full-featured mobile apps with calling, texting, voicemail, and all features you get on desktop
✓Web application—no installation needed, use Callbetter in any browser on any computer, access everything from anywhere
✓Desktop softphone—dedicated Mac and Windows apps for your computer, headset support, better call quality than browser
✓Existing desk phone support—use your current desk phone hardware, no need to buy new equipment, works with Yealink, Polycom, Cisco
✓Seamless device switching—transfer calls between devices mid-conversation, start on mobile, finish on desk phone without hanging up
✓Offline mode with sync—view messages and contacts even without internet, everything syncs automatically when you're back online

Ready to Transform Your Communication?

Start your free trial today and experience all these features firsthand. No credit card required.

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