Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the use of the telephony, messaging, and AI services provided by Callbetter LLC ("Callbetter," "we," "us," or "our"), a Delaware Limited Liability Company. This AUP is incorporated by reference into our Terms of Service and applies to all customers, end-users, and third-party integrations (collectively, "Users").

Violation of this AUP may result in immediate suspension or termination of your account without notice. Users found to be in violation of TCPA, 10DLC, or FCC standards are strictly liable for regulatory fines and will be assessed a minimum administrative "Cleanup Fee" of $10,000 per incident.

1.1 Strictly Business and Professional Use

Callbetter is a specialized B2B communications platform. Use of our Services for personal, family, or household purposes is strictly prohibited.

• Mandatory Registration: All Users must provide valid business identity documentation (TIN/EIN) and maintain an approved "Business Profile" prior to originating traffic.
• P2P Business Only: Use is restricted to conversational, professional, Person-to-Person (P2P) communications between identified human endpoints.

1.2 Single Concurrent Call Enforcement

Our "Unlimited" plans are provided on a Single Seat License basis.

• No Multi-User Sharing: Each seat is restricted to one (1) human user. Sharing a single login or extension among multiple individuals is a material breach.
• Concurrent Calling: Each seat allows for only one (1) active concurrent call. Simultaneous or overlapping calls on a single extension are prohibited and will trigger automatic line-locking.
• Trunking/Gateway Prohibition: Users are prohibited from "trunking" or forwarding a Callbetter number to any system capable of handling multiple simultaneous calls (e.g., a PBX, auto-dialer, or call-center gateway).

Callbetter offers unlimited minutes based on the operational expectation of Typical Human Operation (THO). Unlimited usage refers to the absence of a per-minute charge for standard human interaction, not a license for automated network exhaustion.

2.1 Automated Behavioral Flagging (KPI-Based)

Callbetter utilizes an automated AI-assisted system to monitor traffic patterns. Accounts will be flagged for review or immediate suspension if they exhibit the following "Non-Human" indicators:

• Average Length of Call (ALOC): Traffic with an ALOC below 45 seconds suggests automated prospecting, vishing, or illegal robocall activity.
• Answer Seizure Ratio (ASR): Connected call ratios below 40% suggest sequential, robotic, or unconsented database-driven dialing.
• Registration Velocity: Rapid SIP registration attempts from unrecognized IPs or "Hyperactive" gateway alarms (exceeding 3 registrations per window).

2.2 Prohibited Traffic Patterns & Access Arbitrage

The following activities are strictly prohibited and will result in immediate termination:

• Access Stimulation: Engaging in "Traffic Pumping" or IP-Enabled (IPES) Access Stimulation designed to artificially inflate call volumes to high-cost or revenue-sharing numbers.
• Sequential Dialing: Calling sequential phone numbers or using random number generators (RNG).
• Auto-Dialing: The use of predictive dialers, automated voice broadcasts, or mass-blasting software.

Callbetter maintains a zero-tolerance policy regarding the following activities:

3.1 Illegal Robocalling and Spamming

• Unsolicited Telemarketing: Originating voice calls or SMS/MMS messages to individuals on the National Do Not Call (DNC) Registry or those who have not provided proper consent.
• AI-Generated Robocalls: Using AI-generated voices for unsolicited outbound marketing or informational calls.
• SMS/MMS Blasting: Sending bulk unsolicited messages or "junk" SMS without a conversational, P2P business purpose.

3.2 Fraudulent Activity and Identity Theft

• Vishing and Smishing: Engaging in voice or SMS phishing to steal personal or financial information.
• Impersonation: Misrepresenting your identity, specifically impersonating government agencies (e.g., SSA, IRS), executives, or brand representatives.
• Synthetic Identity: Utilizing fabricated digital personas or "ghost identities" to bypass KYC verification or conduct deceptive transactions.

4.1 HIPAA and Protected Health Information (PHI)

Callbetter is not a "Covered Entity" under HIPAA. Users are strictly prohibited from using the Services to transmit, store, or process Protected Health Information (PHI) as defined by HIPAA. Attempting to use the Services for HIPAA-regulated activities without an express written Business Associate Agreement (BAA) signed by Callbetter is a material breach.

4.2 Restricted Industries (Campaign Standards)

Regardless of consent, the following industries are prohibited on the platform:

• High-Risk Finance: Payday loans, student loan forgiveness, and third-party debt collection/repair.
• Regulated Substances: Cannabis, CBD, Kratom, Vape, and Tobacco.
• Deceptive Schemes: Multi-level marketing (MLM) and "secret shopper" scams.

5.1 Unauthorized Access and Probing

Users are prohibited from attempting to circumvent or test the security mechanisms of any host, network, or account connected to the Services. This includes:

• Vulnerability Scanning: Probing or scanning the Services for security vulnerabilities without explicit written permission from Callbetter LLC.
• Network Monitoring: Unauthorized monitoring of data or traffic on any network or system without permission.

5.2 Prompt Injection and AI Integrity

Users utilize Callbetter's inbound AI features must comply with transparency laws:

• Mandatory Greeting Disclosure: Your inbound AI assistant must disclose at the beginning of the interaction that the caller is speaking with an automated system.
• Prompt Injection Prohibition: Users and their callers are prohibited from attempting "Prompt Injection" or using manipulative commands to trick the AI assistant into bypassing security guardrails or disclosing unauthorized data.

6.1 Marketing Consent and the 1-to-1 Rule

• One-to-One Rule: Effective April 11, 2026, consent must be obtained for one brand at a time; the use of "bundled lead lists" is strictly prohibited.
• Virginia 10-Year Rule: For traffic involving Virginia residents, Users must maintain an auditable record of opt-outs and honor them for a minimum of ten (10) years.

6.2 SIP 603+ Transparency

Effective March 25, 2026, if a carrier blocks your call based on analytics, we will transmit the SIP 603+ response code ("Network Blocked"). The User is solely responsible for utilizing the contact info provided in the SIP 603+ header to dispute the block with the carrier.

6.3 TRACED Act and FCC Regulatory Compliance

By using Callbetter's Services, Users agree to comply with the TRACED Act and FCC regulations:

• No Caller ID Spoofing: You may not manipulate or falsify caller ID information with intent to defraud, cause harm, or wrongfully obtain anything of value. This is prohibited under 47 U.S.C. § 227(e).
• Legitimate Business Use: All calls must be for legitimate business purposes. Illegal robocalling, scam calls, and fraudulent activity are strictly prohibited.
• No Circumvention: You may not attempt to bypass, disable, or interfere with Callbetter's call authentication or fraud prevention systems.

Immediate Suspension: We reserve the right to suspend or terminate service immediately and without notice if we detect traffic patterns indicative of illegal robocalling, fraud, or violation of the TRACED Act.

7.1 Mandatory Individual Arbitration & Bellwether

All disputes will be resolved via Mandatory Individual Binding Arbitration. In the event of "Mass Arbitration" (as defined by AAA/JAMS), parties agree to a bellwether process where a limited number of cases are heard to set precedent before the remaining cases proceed.

7.2 Defensive Indemnification

The Customer agrees to indemnify, defend, and hold harmless Callbetter from any third-party claims, lawsuits, fines, or penalties (including TCPA/10DLC carrier fines of up to $10,000 per violation) arising from the Customer's traffic patterns or breach of this AUP.

To report a violation or for SIP 603+ assistance, contact:

Callbetter Compliance Office
Email: compliance@callbetter.com