Callbetter Compliance Statement

Last Updated: 7/1/2024

Callbetter is committed to maintaining compliance with all applicable laws and regulations governing telecommunications and data protection as they apply to our role as a provider of Callbetter services. This statement outlines our commitment to key regulatory requirements:

Telephone Consumer Protection Act (TCPA)

  • Our Callbetter systems are designed to support TCPA compliance, including the ability for users to maintain their own consent records and honor opt-out requests.
  • We expect all users to comply with TCPA regulations regarding consent for automated calls and text messages.

Federal Communications Commission (FCC) Regulations

  • We adhere to all relevant FCC rules and regulations governing Voice over Internet Protocol (VoIP) services.
  • Our Callbetter services support E911 capabilities as required by the FCC.

Communications Assistance for Law Enforcement Act (CALEA)

Callbetter systems are CALEA-compliant, allowing for lawful intercept capabilities when properly requested by law enforcement.

Customer Proprietary Network Information (CPNI)

We protect CPNI in accordance with FCC rules, implementing necessary safeguards and obtaining appropriate customer consent for use of CPNI.

Data Protection and Privacy

Our practices comply with applicable data protection laws, including aspects of the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable to our services.

Do-Not-Call (DNC) Compliance

  • Callbetter provides a platform for telecommunications services but does not offer DNC compliance services.
  • Users are solely responsible for maintaining their own compliance with national and state-specific Do-Not-Call regulations.
  • Callbetter expects all users to adhere to applicable DNC laws and regulations in their use of our Callbetter services.

Truth in Caller ID Act

  • Our Callbetter systems are designed to prevent the illegal spoofing of caller ID information.
  • Users are responsible for ensuring their use of caller ID features complies with all applicable laws and regulations.

Payment Card Industry Data Security Standard (PCI DSS)

For payment processing, we adhere to PCI DSS requirements to ensure secure handling of payment card information.

State-Specific Telecommunications Regulations

We monitor and comply with varying state-level telecommunications regulations as they apply to our role as a service provider.

Children's Online Privacy Protection Act (COPPA)

Our Callbetter services are not directed at children under 13, and we do not knowingly collect data from this age group.

User Responsibility

While Callbetter maintains compliance with regulations directly applicable to our role as a provider of Callbetter services, users are responsible for ensuring their own compliance with all relevant laws and regulations in their use of our services. This includes, but is not limited to:

  • Maintaining Do-Not-Call compliance
  • Obtaining necessary consents for automated calls or messages
  • Adhering to all applicable telemarketing laws
  • Ensuring proper use of caller ID information
  • Complying with any industry-specific regulations that may apply to their business

Callbetter regularly reviews and updates its compliance practices to address new and evolving regulatory requirements that apply to our Callbetter services. We engage in ongoing staff training, conduct regular audits, and work with legal experts to maintain our compliance standards.

This compliance statement is for informational purposes and does not constitute legal advice. Users of Callbetter services are responsible for ensuring their own compliance with all applicable laws and regulations, and for seeking legal counsel to understand their specific compliance obligations.

Callbetter reserves the right to suspend or terminate Callbetter services for users found to be in violation of applicable laws or regulations, or who fail to maintain necessary compliance standards in their use of our services.

For specific compliance inquiries related to Callbetter services, please contact our compliance team at [info@callbetter.com].